[45-day guaranteed return commitment]
Each product has a lifetime 45-day guaranteed return requirement. Please follow the steps below to complete the application:
2. Complete the return application form and provide it to us through customer service LINE@.
3. If there are any questions about the filled-in content, the customer service partner will confirm it with you.
4. Customer service notifies you to complete the return application process.
5. After receiving the returned goods, the customer service partner will proactively contact you to verify the return and refund matters.
[General Returns and Exchanges] If you need to return or exchange goods if there are any defects or concerns after receiving the goods, please follow the steps below to complete the application:
1. If you want to apply for an exchange due to product defects or concerns, please click "Brand Customer Service" and provide your order number and product photos/videos to LINE@ customer service partners.
2. After confirmation, the customer service partner will arrange the exchange procedure for you as soon as possible.
3. Follow the customer service instructions to complete the delivery of the returned or exchanged goods.
＊Remind you that in order to avoid damage or breakage of returned goods during transportation, please assist us in properly packaging and sealing the returned goods and attach purchase order details.
[Return during the seven-day appreciation period] If you need to return the product after appraising the product, please follow the steps below to complete the application:
1. Please click "Brand Customer Service" and request a seven-day appreciation period return application form from the customer service partner .
2. Complete the seven-day appreciation period return application form and provide it to us through customer service LINE@.
3. If there are any questions when filling in the content, the customer service partner will confirm it with you.
4. Customer service completes the return application process.
5. After receiving the returned goods, the customer service partner will proactively contact you to verify the return and refund matters.
According to the provisions of the Consumer Protection Law, consumers can enjoy the appreciation period within seven days after receiving the goods or receiving services. To ensure your rights and interests, please read the following precautions:
1. When you receive the purchased product and it is brand new and unopened, you will have a seven-day product appreciation (hesitation) period. If you use this right to return the product, it will not affect your lifetime 45-day guarantee for each product. Return rights.
2. The seven-day appreciation (hesitation) period is not a trial period. Please confirm before unpacking or using the product to avoid affecting your personal rights to return during the appreciation period.