Return Commitment Description
All Taiwanese local orders placed on the Nourish official website are eligible for return service 45 days after the order is completed.
What Nourish pursues is to bring an unprecedented skin care experience to you who care about your skin, and the "Guaranteed Return Commitment" hopes to make you more worry-free during the selection process.
If you have any questions during the product selection process, please feel free to consult online customer service so that we can resolve your questions more completely.
Each customer is only entitled to one unconditional return service for each product in a lifetime, except for special circumstances.
Frequently Asked Questions and Answers
When wanting to return a product, you may encounter some issues:
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Can I return a product that has been opened or even used?
Yes, you need to actually experience and use the product to know whether it is suitable. We have formulated a guaranteed return commitment in order to hope that you can choose Nourish without any worries. -
How do I complete a product return?
For products purchased only through the official website, please click "Brand Customer Service" to contact us through the official LINE , inform the customer service partner of your return needs and request a return application form, and we will provide you with services as soon as possible.
( For complete return procedures and specifications, please refer to the return and exchange procedures ) -
If I just don't like the smell of the product, can I return it?
Yes, we agree that we have many different opinions on whether a product is suitable for you. Therefore, as long as you are not used to it, are not suitable, or do not meet your expectations within 45 days of placing the order, you can submit a return application to us. -
What should I do if I receive defective or defective merchandise?
Defective goods are already eligible for return and exchange, and will not affect the rights and records of the return commitment. If you have any defects in the goods you purchased through the official website or have any concerns about the product, you can contact our customer service through the official LINE@ . We will provide you with service as soon as possible.
Return Q&A
After applying for a return, you may encounter some problems:
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How to determine if the return application is successful?
After submitting the return application form, the customer service partner will review and confirm the application content as soon as possible. If there are no problems with the content, the partner will reply to you via customer service LINE@ that the return application is successful and follow-up processing will be done. -
After completing the return process, how long will it take to receive the refund?
Nourish partners will refund the order according to the original payment method within three working days after receiving the returned product, and will notify you via customer service LINE@ upon completion. -
Do I need to pay the logistics fees myself when handling a 45- day guaranteed return?
The return shipping fee is borne by us. However, if you met the free shipping threshold when you originally ordered the goods, and the total consumption of the goods retained after the return does not reach the free shipping threshold, then we will need to make up for the shipping logistics fee of the original order. This is The amount will be deducted from the purchase credit or credit card amount in subsequent refunds.
(If there is anything unclear, please see the instructions for deducting logistics fees below or contact our customer service partner! ) -
If I used shopping credits or discount codes when ordering, will it be refunded?
After completing the return process, we will refund the shopping money, but the discount code used will not be reissued. -
I originally had a full amount of free gifts. If I return the product, do I need to return the free gifts?
Yes, in order to protect the fairness of consumption and gift rights of each customer, regardless of whether the gift is opened or not, as long as the order amount does not reach the full gift threshold after applying for return, you must assist us in returning the gift together when returning the product.
But if the purchase amount of the order, after deducting part of the return, is still higher than the threshold for full gifts, there is no need to return the gifts!
Instructions for deducting logistics fees for guaranteed returns
When handling returns, if your original order met the free shipping threshold when placing the order, you do not need to pay the return logistics fee.
However, when you only partially return the goods and the total amount of goods retained does not reach the free shipping threshold, we will need to deduct the logistics fee of the original order, and this amount will be deducted from the purchase money or credit card amount in subsequent refunds.
Return example:
The items ordered in the original order were sunscreen isolation lotion $880*2 + primer spray 880*2 + face cream $2,180*1 + bright eye essence $1,680*1 , and the total order amount was $7,830 .
If you only apply for a return of the Brightening Essence, the total order value is $7,830-$1,680=$5,700 , and the free shipping threshold is $5,000 , no additional logistics fee will be deducted for this return, and the refund amount will be $1,680 .
If you apply for a return of the Bright Eye Essence and Face Cream, the total order value is $7,830-$3,860=$3,970 , which does not meet the free shipping threshold of $5,000 . A shipping fee of $80 will be deducted for this return, and the refund amount will be $3,860-$80=$3,780 .
*Freight note: If the freight calculation standard on the official website changes, the logistics fee standard for returns will also change simultaneously.
Official website guaranteed return application procedure
If you need a 45- day guaranteed return, please follow the steps below to complete the application:
- Click "Brand Customer Service" and request a return application form from the customer service partner
- Complete the return application form and provide it to us through customer service LINE@
- If there are any questions when filling in the content, customer service will confirm it with you.
- Customer service notification to complete the return application process
Exceptions to the Guaranteed Return Commitment
Under the following exceptions, you may not be able to successfully complete your return application:
- Not yet a Nourish member (the order was purchased as a guest )
- Products not purchased through official channels
- The time to apply for return exceeds 45 days after the order is completed
- The order is an overseas order
- The same product has been returned in the past, please apply again.
- The returned items do not match the return details
45-day guaranteed return commitment rules:
*Each customer is only entitled to one unconditional return service for each product in a lifetime, unless the official customer service informs you of special circumstances.
*Each order is only eligible for one return service. To avoid damage to your rights and interests, if you have any questions, please ask the online customer service staff before applying for a return.
*Yuhe Co., Ltd. reserves the right to change the terms of service and review returns and transactions regarding this commitment rule. The official announcement of Nourish shall prevail and may be announced on the official website without further notice.
